Privacy policy.
Privacy Policy for Nu-Cover™
Effective Date: 15/12/2024
Nu-Cover™, a division of Nu Life Stone Care Pty Ltd, is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, ensuring compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Overview of Our Privacy Commitment
Nu-Cover™ values your trust and is committed to transparency in handling your personal information. This policy applies to all services provided by Nu-Cover™, including:
• Stone bench-top warranty programs
• Repair and maintenance services
• Product sales, including Nu-Guard™ applications
• Communications through our website, email, phone, or in person
• Partner interactions with cabinet makers, kitchen showrooms, and stone suppliers
2. What Information Do We Collect?
We collect personal information relevant to our business activities. This includes:
2.1 Personal Information
• Full name
• Contact details (email, phone number, mailing address)
• Payment details (e.g., credit card or bank information)
• Warranty registration details, including purchase and repair history
• Business information if you are a partner or reseller (e.g., ABN, business name)
2.2 Non-Personal Information
• Website usage data, such as IP address, browser type, and session details
• Cookies and analytics data (see Section 8)
3. How Do We Collect Your Information?
We collect information through:
• Online forms (e.g., warranty registration, enquiries, or payments)
• Email and phone correspondence
• Partner businesses that facilitate warranty sales (e.g., cabinet makers, kitchen showrooms)
• Service bookings and repair requests
• Feedback and surveys
In some cases, we may collect personal information from third parties with your consent or as required by law.
4. Why Do We Collect Your Information?
We collect your information to:
1. Provide Services: Register and manage warranties, schedule repairs, and apply Nu-Guard™ treatments.
2. Administer Plans: Track your warranty tier (e.g., Bronze, Silver, Gold, Platinum).
3. Process Payments: Handle secure payments for services and products.
4. Communicate Updates: Send important information about your warranties, repairs, or account.
5. Enhance Experiences: Improve our website, services, and customer support.
6. Market Our Services: Provide information about new products, promotions, or events if you’ve opted in.
5. Sharing Your Information
Nu-Cover™ may share your personal information under the following circumstances:
5.1 Service Partners
• Independent technicians for warranty repairs or Nu-Guard™ applications.
• Stone bench-top assessors for verifying repair quality.
• Cabinet makers and kitchen showrooms for warranty coordination.
5.2 Third-Party Providers
We use trusted third-party providers for:
• Payment processing
• IT and website hosting
• Marketing platforms
• Cloud data storage
All third parties are required to handle your information in accordance with the APPs.
5.3 Legal Obligations
We may disclose information if required by law, such as to regulatory bodies or in response to court orders.
6. Data Security Measures
Nu-Cover™ takes data security seriously. We implement measures to protect your personal information from misuse, loss, or unauthorised access. These include:
• Secure payment gateways
• Encrypted data storage
• Regular audits of IT systems
• Access controls for sensitive information
Despite these measures, no system is completely secure. You provide information at your own risk.
7. Accessing and Correcting Your Information
You have the right to:
• Access your personal information.
• Request corrections if your information is inaccurate, incomplete, or outdated.
To make a request, please contact:
• Email: www.nu-cover.com.au
• Phone:07 5211 0721
• Mail: PO BOX 5437, Maroochydore, 4558
We will respond within 30 days of receiving your request.
8. Cookies and Website Analytics
Our website uses cookies to enhance functionality and track user behaviour. These include:
• Necessary Cookies: For core functionality like navigation and security.
• Analytics Cookies: To monitor site usage and improve user experience.
You can disable cookies in your browser settings, though some features may not function correctly.
9. International Data Transfers
If your data is transferred to overseas providers (e.g., cloud storage services), we take reasonable steps to ensure compliance with the APPs.
10. Marketing and Opt-Out Options
We may use your information to send marketing communications about our products, services, and events. You can opt out of marketing at any time by:
• Clicking the “unsubscribe” link in emails
• Contacting us directly
11. Privacy for Minors
We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.
12. Resolving Privacy Concerns
If you believe we have breached your privacy, you can file a complaint by contacting us. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
• Website: www.oaic.gov.au
• Phone: 1300 363 992
13. Updates to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website.
14. Contact Us
For privacy-related enquiries, please contact:
• Email: www.nu-cover.com.au
• Phone:07 5211 0721
• Mail: PO BOX 5437, Maroochydore, 4558