The kitchen is more than just a room, it’s the heart of the home. Morning coffees are shared, family recipes are passed down, and memories are crafted over countless meals. Central to this space is the stone Bench-Top. A significant investment that brings both functionality and aesthetic appeal to any kitchen. But what happens after that beautiful slab of stone is installed and the final bill is paid?

What is the gap?

For many customers, the journey ends there. They are left without guidance on how to care for their new Bench-Top. Unknowingly causing the risk of damage to a centre-piece of their home. Recognising this glaring gap in after-sales support, Nu-Cover™ was born. Founded in Queensland, Nu-Cover™ has a mission. Empowering customers, cabinet makers, and kitchen designers and installation companies alike. Giving them the knowledge and services needed to protect and prolong the life of stone Bench-Tops.

“Enhancing the customer experience of after-sales care in the stone industry is one of our primary goals,” says the founder of Nu-Cover™. “This is an area that historically is sorely lacking, with the customer being the one to suffer. They are provided no knowledge after making this large financial investment.”

The stone industry has seen remarkable innovation over the past decade. Technological advances have expanded the choices available in stone types and finishing presentations. This makes it an exciting time for homeowners and professionals alike. Yet, this progress hasn’t extended to after-sales care. Once the installation is complete, customers are often left without support. Instead, they inadvertently “wait for damage to occur and then blindly search for a resolution.”

The Nu-Cover™ philosophy

Nu-Cover™ aims to change this narrative by being both preventative and proactive. The company offers comprehensive warranty services. Not only repairing potential damages but also providing customers with the information they need to maintain their stone surfaces effectively.

“Here at Nu-Cover™, we want the customer to have the information they need to care for their stone, protect them for longevity, and know what to do if the worst does happen,” the founder explains. “Empowering the customer is so important. This is an investment they have made and plays a pivotal role in the enjoyment of their home and family life.”

For cabinet makers and kitchen outlets, partnering with Nu-Cover™ adds value to their offerings. By integrating Nu-Cover™ warranty services into their sales process, they can assure customers that support doesn’t end after installation. This can only enhances customer satisfaction and strengthen an industry that prioritises long-term customer care.

Nu-Cover™’s approach is holistic. They understand that the kitchen is not just a functional space but a sentimental one. By providing warranty services and educational resources, they help preserve the beauty and integrity of stone Bench-Tops, allowing families to create lasting memories without worry.

Why Choose Nu-Cover™?

• Preventative Care: Nu-Cover™ focuses on preventing issues before they arise, saving customers time and money in the long run.
• Expert Guidance: Customers receive detailed information on how to care for their stone surfaces, tailored to the specific type of stone and finish.
• Peace of Mind: With Nu-Cover™’s warranty services, customers can enjoy their kitchens knowing they’re protected against unforeseen damages.
• Support for Professionals: Cabinet makers and kitchen designers can enhance their services by offering Nu-Cover™ warranties.

Join the Movement

Nu-Cover™ invites homeowners, cabinet makers, kitchen retailers and stone manufacturers to be part of this transformative approach to after-sales care in the industry. By prioritising education and support, we can ensure that the heart of every home remains as stunning and functional as the day it was installed.

For more information on Nu-Cover™ warranty services and how to become a partner, visit our website or contact us directly. 

Empower your investment. Protect your stone. Experience the Nu-Cover™ difference today.